FAQ
Shipping & Delivery
How much is shipping?
We offer free shipping site wide.
Where does my order ship from?
All orders are dispatched from our facility in Adelaide, South Australia. Once packed you will receive a tracking link via email.
What couriers do you ship with?
We use a range of couriers depending on location, although we commonly use Allied Express, Australia Post, Hunter Express, TNT and Couriers Please.
Do you ship to PO Boxes?
We can only ship small accessories like the castors to PO Boxes, all other products require a residential or business address.
Can I track the progress of my order?
Once your order has been dispatched from our warehouse you will receive an email with your tracking information. This tracking information will update as soon as your parcel receives the initial scans by our couriers and then you can track your parcels progress online!
My order seems to be late?
We understand that delays are frustrating, so thank you for your patience! Please check the tracking information you have been sent for your delivery in case there is a tracking update or notification of an attempted delivery, issue with the delivery address or the parcel has been taken to a parcel collection point.
If your order is more than 3 business days late based on our delivery estimates please contact us and provide your name, order number and date of order and we will contact the freight carrier directly.
Ordering & Payment
What is a pre-order?
Once your order has been dispatched from our warehouse you will receive an email with your tracking information. This tracking information will update as soon as your parcel receives the initial scans by our couriers and then you can track your parcels progress online!
My order seems to be late?
We understand that delays are frustrating, so thank you for your patience! Please check the tracking information you have been sent for your delivery in case there is a tracking update or notification of an attempted delivery, issue with the delivery address or the parcel has been taken to a parcel collection point.
If your order is more than 3 business days late based on our delivery estimates please contact us and provide your name, order number and date of order and we will contact the freight carrier directly.
Warranty, Refund & Return
Can I change my order to a different color or model?
We work hard to dispatch all orders as quickly as possible, so your order may already be on its way to you. As such, we recommend confirming your order details at checkout. However, you can still reach out to our Support team via our Contact page. We’ll do our best to assist you.
My order has been shipped. Can I change or cancel my order?
Unfortunately, we’re unable to cancel your order once it ships.
Product Questions
Is the Zen 4 real leather?
The Zen 4 is a top Grain Leather and Premium Leather. Our Top Grain Leather offers a familiar feel to other executive chairs while the Premium Leather is buttery soft, and available in two luxurious colors.
What chairs arrive fully assembled?
The Zen 4, Zen 3 and Zen 2 all arrive fully assembled. The Zen 1 is the only chair which doesn't arrive fully assembled.
How do I adjust my chair to my body?
Human Zen chairs are designed to be adjusted to fit your body to support correct ergonomics. If you aren’t feeling comfortable in your chair it doesn’t mean the chair is broken, it could just not be adequately fitted! Don't hesitate to get in touch if you need technical support.
