We offer free shipping site wide.

All orders are dispatched from our facility in Adelaide, South Australia. Once packed you will receive a tracking link via email.

We use a range of couriers depending on location, although we commonly use Allied Express, Australia Post, Hunter Express, TNT and Couriers Please.

We can only ship small accessories like the castors to PO Boxes, all other products require a residential or business address.

Once your order has been dispatched from our warehouse you will receive an email with your tracking information. This tracking information will update as soon as your parcel receives the initial scans by our couriers and then you can track your parcels progress online!

We understand that delays are frustrating, so thank you for your patience! Please check the tracking information you have been sent for your delivery in case there is a tracking update or notification of an attempted delivery, issue with the delivery address or the parcel has been taken to a parcel collection point.
If your order is more than 3 business days late based on our delivery estimates please contact us and provide your name, order number and date of order and we will contact the freight carrier directly.

Once your order has been dispatched from our warehouse you will receive an email with your tracking information. This tracking information will update as soon as your parcel receives the initial scans by our couriers and then you can track your parcels progress online!

We understand that delays are frustrating, so thank you for your patience! Please check the tracking information you have been sent for your delivery in case there is a tracking update or notification of an attempted delivery, issue with the delivery address or the parcel has been taken to a parcel collection point.
If your order is more than 3 business days late based on our delivery estimates please contact us and provide your name, order number and date of order and we will contact the freight carrier directly.

We accept payment via credit card, american express, visa and mastercard.

All of our chairs have an industry-leading 15 year warranty. Our lumbr massage unit has a 3 year warranty and our zen casters have a lifetime warranty. Please contact our customer support team to lodge a warranty claim.

We want you to be happy with your Humanzen product. All items can be returned within 14 days of delivery for a refund if they are faulty or if you change your mind. Some conditions apply. If you’d like to arrange a return, please contact our customer support team first so we can approve the return and organise the next steps. Once a return is approved, the item must be shipped back within 14 days of approval.

If you change your mind, a $120 return or cancellation fee applies. This fee covers return shipping and restocking costs. Products must be returned unused and in as-new condition, including all original packaging and components. If an item is returned with signs of use, damage, or missing packaging, we may decline the refund or apply additional restocking fees. Original delivery costs are non-refundable.

For further information regarding returns, please see our Returns Policy: https://humanzen.com.au/pages/returns-policy

If your product has a manufacturing fault or defect within 14 days of delivery, you may choose a replacement or a full refund. Humanzen will cover the cost of return shipping for faulty items. A product is considered faulty if there is a clear defect or malfunction. Preferences relating to comfort, finish, or features are not considered faults.

If you need to change or cancel your order, please contact our customer support team within 24 hours of placing your order. If your order has not yet shipped, we can either modify the order at no additional cost or cancel it with a $60 cancellation fee. This fee covers payment processing costs. If a request is made after the 24-hour period or once the order has shipped, we are unable to modify or cancel the order. In this case, you may submit a return request under our Change-of-Mind Returns Policy.

We are unable to cancel or change your order once it ships. Please see order changes & cancellation section for further information. If your order has shipped and you want an order change, the customer support team will assist with options available.

Yes, the Zen 4 is a top Grain Leather and Premium Leather. Our Top Grain Leather offers a familiar feel to other executive chairs while the Premium Leather is buttery soft, and available in two luxurious colors.

The Zen 4, Zen 3 and Zen 2 are delivered fully assembled. Absolutely no tools required, just open the box and roll out the chair.

Humanzen chairs are designed to be adjusted to fit your body to support correct ergonomics. If you aren’t feeling comfortable in your chair it doesn’t mean the chair is broken, it could just not be adequately fitted! Don't hesitate to get in touch if you need technical support.